Last updated: 10 August 2026
If PingDeck Pro isn't what you expected, email us within 14 days of your first payment and we'll refund it in full — no questions asked.
For renewals: you can cancel your subscription at any time from the checkout provider's customer portal (linked in your receipt email). Cancelling stops future charges and your Pro plan stays active until the end of the period you've already paid for. Renewal payments themselves are generally not refunded, but if you believe you were charged in error, contact us and we'll make it right.
Refunds are issued by our payment provider (the merchant of record) to your original payment method, typically within 5–10 business days.